Sales Support Coordinator
Company: Element Materials Technology
Location: Saint Paul
Posted on: May 23, 2025
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Job Description:
Sales Support Coordinator
Job Locations
UK-Cheshire-Warrington - Work From Your Own Home
ID
2025-16072
Overview
Element has an opportunity for a Sales Support Coordinator
primarily responsible for handling requests for quotes (RFQ's) from
our customers via email or over the phone. Other responsibilities
include following up on pending or issued quotations, outbound
calling on marketing campaigns, building relationships with
internal stakeholders to ensure an understanding of other process
involved in the customer journey. TheCustomer Service
Representative may also be involved in identifying new sales
opportunities through proactive questioning to ensure maximum share
of customers portfolio across certification and testing. The ideal
candidate will be customer focused, action oriented, approachable
and patient.
Responsibilities
Primarily involved in the initial steps of the sales process;
including qualifying leads, building relationships with new and
existing customers , assisting the BDM, BDA, ASE where needed
Proactively engage with customers using phone, email, web
conferencing Manage relationships with customers Build a working
knowleAdge of our testing and certification offering Process sales
invoices, quoting and provide status report to clients Actively
utilise Customer Relationship Management (CRM) tool to record
activities, ensuring contact details are accurate, duplicates are
removed, new information is added, and accurate call / visit logs
are entered Build and maintain a working knowledge of Element
Material Technology service offerings; participate in training /
coaching opportunities Ensure compliance with all Element Materials
Technology Manage outbound calling of marketing campaigns Assist on
scheme specific pro-active calling KPI's: outbound calling,
response rates to customer enquiries, CRM maintenance of leads
Skills / Qualifications
Communication Skills
Company Overview
Element is one of the fastest growing testing, inspection and
certification businesses in the world. Globally we have more than
6,500 brilliant minds operating from 200 sites across 30 countries.
Together we share an ambitious purpose to 'Make tomorrow safer than
today'. When failure in use is not an option, we help customers
make certain that their products, materials, processes and services
are safe, compliant and fit for purpose. From early R&D,
through complex regulatory approvals and into production, our
global laboratory network of scientists, engineers, and
technologists support customers to achieve assurance over product
quality, sustainable outcomes, and market access. While we are
proud of our global reach, working at Element feels like being part
of a smaller company. We empower you to take charge of your career,
and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail
and the absolute accuracy of our work. The role we have to play in
creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We
are an equal opportunity employer that recognizes diversity and
inclusion as fundamental to our Vision of becoming "the world's
most trusted testing partner". All suitably qualified candidates
will receive consideration for employment on the basis of objective
work related criteria and without regard for the following: age,
disability, ethnic origin, gender, marital status, race, religion,
responsibility of dependents, sexual orientation, or gender
identity or other characteristics in accordance with the applicable
governing laws.
Keywords: Element Materials Technology, Edina , Sales Support Coordinator, Sales , Saint Paul, Minnesota
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