Patient Access Representative Lead - Saint Paul, MN
Company: Optum
Location: Delano
Posted on: May 12, 2025
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Job Description:
Our Allina Health team is hosting a virtual job fair.
If you are enthusiastic about making an impact in healthcare, learn
more at our upcoming Virtual Job Fair, on May 22nd, 12:00-2:00pm
CDT.
Register to attend:
$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Opportunities at Optum, in strategic partnership with Allina
Health. -As an Optum employee, you will provide support to the
Allina Health account. The work you do with our team will directly
improve health outcomes by connecting people with the care,
pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion,
talented peers, comprehensive benefits and career development
opportunities. Come make an impact on the communities we serve as
you help us advance health equity on a global scale. Join us to
start -Caring. Connecting. Growing together. -
This position is responsible for greeting and welcoming patients in
person. -Provides a standard registration process by collecting
demographic and financial data and enters information into the
electronic medical record. Collaborates with leader to ensure the
team operations are staffed and working effectively.
Location: -333 Smith Ave, Saint Paul, MN 55102
Primary Responsibilities:
Greets and welcomes patient in person
Collects demographic and insurance information
Checks in or interviews patient to complete appropriate
paperwork
Directs patient to their appointment or procedure
Uses resources, tools and procedure to complete registration for
complex accounts
Verifies eligible and benefits information for payers and
interprets results focusing on complex billing situations
Obtains cost information and explains information to patient as
necessary
Collect co-pay or deductibles
Assists and counsel's patient with application process for
available financial assistance programs
Uses resources tools and procedures to complete accounts in
assigned work queues
Collaborates with leader to ensure the team operations are staffed
and working effectively
Coordinates the workflow among the employees within the work area
and informs management regarding the operational needs of the
department
Directs and checks the work of others
Participates in the orientation and training of employees and
provides feedback to leadership
Provides technical and functional guidance to employees
May act as a back-up for all positions
Other duties as assigned
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED (or higher)
2+ years of revenue cycle or health insurance experience
2+ years of customer service experience
Intermediate level of proficiency with Microsoft Office
products
Ability to work 8-hour days, 40 hours per week, Monday - Friday
from 2:30pm - 11:00pm
Ability to work weekends as needed, 8-hour days from 2:30pm -
11:00pm
Ability to occasionally work on call & report to work within 30
minutes as needed
Must be 18 years of age or older
Preferred Qualifications:
Leadership experience
Epic experience
Financial Counseling experience
Advanced level of proficiency with Excel
Physical Demands:
Consistent walking, standing, bending, turning, etc.
Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs.
frequently -
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**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
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The salary range for this role is $19.86 -to $38.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
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Keywords: Optum, Edina , Patient Access Representative Lead - Saint Paul, MN, Other , Delano, Minnesota
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