Switchboard Operator
Company: Mayo Clinic
Location: Mankato
Posted on: May 6, 2024
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Job Description:
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties
than any other care provider according to U.S. News & World Report.
As we work together to put the needs of the patient first, we are
also dedicated to our employees, investing in competitive
compensation and comprehensive benefit plans - to take care of you
and your family, now and in the future. And with continuing
education and advancement opportunities at every turn, you can
build a long, successful career with Mayo Clinic. You'll thrive in
an environment that supports innovation, is committed to ending
racism and supporting diversity, equity and inclusion, and provides
the resources you need to succeed. Responsibilities Greets and
welcomes patients and general public who call into the facility in
a courteous manner while adhering to the policies and guidelines of
the organization. Provides direction and information both
internally and externally. In accordance with established hospital
policies, the operator is responsible for following all general and
emergency procedures accurately and in a timely manner which
includes making phone calls, overhead public address announcements,
pages, and other electronic notifications. Operators perform other
related tasks and projects as directed. The Communication Center is
operational 24 hours a day and preparedness to work any shift is
required of all operators. Qualifications High School Diploma/GED
required. Applicant must have 2 years of customer service
experience. Computer keyboarding, and general telephone knowledge
is required. Applicant must possess a high level of concentration,
memory retention, and attention to detail. Applicant must display
competency of the following skills: spoken communication,
interaction and versatility, decision making and problem solving,
coping, commitment to task, tolerance of ambiguity, decisiveness,
and the ability to work both with a team and independently are
required. Preferred: Vocational training in office curriculum. Must
maintain regular and acceptable attendance. May be required to work
weekends or overtime. One year as a telephone operator or similar
role, preferred. The Switchboard Operator needs to clearly speak,
write, and understand the English language as well as be understood
while speaking the English Language. Exemption Status Nonexempt
Compensation Detail $18.59 - $25.29 /hr. Benefits Eligible Yes
Schedule Full Time Hours/Pay Period 64 Schedule Details Shifts are
typically 6:45am-3:15pm but could be scheduled anywhere between the
hours of 6:45am-5pm based on department need. Weekend Schedule
Every other weekend and holiday. International Assignment No Site
Description Just as our reputation has spread beyond our Minnesota
roots, so have our locations. Today, our employees are located at
our three major campuses in Phoenix/Scottsdale, Arizona,
Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic
Health System campuses throughout Midwestern communities, and at
our international locations. Each Mayo Clinic location is a special
place where our employees thrive in both their work and personal
lives. Learn more about what each unique Mayo Clinic campus has to
offer, and where your best fit is. Affirmative Action and Equal
Opportunity Employer As an Affirmative Action and Equal Opportunity
Employer Mayo Clinic is committed to creating an inclusive
environment that values the diversity of its employees and does not
discriminate against any employee or candidate. Women, minorities,
veterans, people from the LGBTQ communities and people with
disabilities are strongly encouraged to apply to join our teams.
Reasonable accommodations to access job openings or to apply for a
job are available. Recruiter Joy Kundrata
Keywords: Mayo Clinic, Edina , Switchboard Operator, Other , Mankato, Minnesota
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