Customer Experience Rep- Remote
Company: UNFI
Location: Eden Prairie
Posted on: April 19, 2024
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Job Description:
Who We Are:UNFI is North America s Premier Food Wholesaler. We
transform the world of food for our associates, customers,
suppliers and the families we serve every day. With deeper full
store selection and compelling brands for every aisle, built on an
unmatched heritage in great food and fresh thinking. And smarter
food solutions, from fulfillment to insights and beyond, that help
entrepreneurs and major brands alike unlock their full potential
and transform their businesses
for the better. Better Food. Better Future.Purpose: Provide an
excellent customer experience and maintain strong professional
relationships with internal and external customers. The Customer
Experience Rep is the primary reference point assisting with
multimedia ordering devices and the UNFI Web. Assist customers
nationally with order and claims processing, order status, and
troubleshooting issues. Participate in sales and other customer
communication events. Aid and assist in the deployment of new
tools, system implementations and upgrades.Job
Responsibilities:Assist customers with orders, claims and furnishes
information on products.Responsible for the entry of customer
orders by order deadline that are received by phone, fax,
electronically and/or email.Responsible for assisting customers in
the call queue.Responsible for call card processing, order
acknowledgements and exception management to prevent order
errors.Courteously and promptly resolves customer questions and
problems or properly refers them to appropriate personnel.Assist
customers with general UNFI website questions.Remain in compliance
with established performance metrics that support the optimal UNFI
customer experience.Provide customers with basic pricing,
discounts, billing and shipping information. Assists with outbound
call campaigns provided from CC Logistics team. Research and
resolve problems with orders and claims.Populate data and
participate in workflow processes within customer experience
Relationship Management (CRM) or other equivalent system, UNFI
business systems and other established department systems.Support
department leadership with dashboard statistics.Completes related
records, reports and documentation as assigned.Job
Requirements/Education/ Certifications: Highschool Diploma0 -2
years customer service experience or other related business
experienceCall Center experience preferredProficient in Microsoft
Applications including Excel, Word and OutlookExcellent
communications skills, both verbal and written.All qualified
applicants will receive consideration for employment without regard
to race, color, age, religion, sex, sexual orientation, gender
identity or expression, national origin, disability, or protected
veteran status. UNFI is an Equal Opportunity employer committed to
creating an inclusive and respectful environment for all. -
M/F/Veteran/Disability. VEVRAA Federal Contractor.
Keywords: UNFI, Edina , Customer Experience Rep- Remote, Other , Eden Prairie, Minnesota
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