Customer Service Lead

Company: Fleet Farm
Location: Waite Park
Posted on: April 15, 2024

Job Description:

Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? - Do you have a positive attitude and love interacting with people? - If so, this opportunity is for you! The Customer Service Team Lead is responsible for overseeing Front End operations, including all Customer Service, Cashier activities, cart retrieval, and front-end housekeeping. Job duties:

• Through coaching and modeling, the Customer Service Team Lead will set, lead, and coach Best in Class expectations for customer servic
• Responsible to conduct daily cashier observations to ensure consistency and efficiency of customer service processe
• Be on the move, checking with Cashiers to see if they're experiencing any challenges and give them a helping hand to keep the lines movi
• Responsible for managing the customer service desk and cash office operation
• Conduct any cash office activities and outside cash handling improvement
• Assist with all service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store order
• Responsible for customer service supply ordering and inventor
• Ensure cash register lanes never get more than 3 customers
• Ensure timely retrieval of shopping cart
• Ensure that restrooms and customer service areas are properly maintai
• Acts a final decision maker on cashier empowerment and lane call inquiries, including coaching, teaching, and training guideline
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education:
  • High School Diploma or GED preferred.
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
  • 2 years of retail management or supervisory experience preferred.
  • Proven ability to lead, coach, and build relationships in a fast changing environment.
  • Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members.
  • Demonstrated ability to act decisively and implement solutions.
  • Demonstrated ability to multi-task; ability to respond flexibly in quick changing environment.
  • Be comfortable communicating and conducting training.

Keywords: Fleet Farm, Edina , Customer Service Lead, Hospitality & Tourism , Waite Park, Minnesota