Pharmacist Local Specialty
Company: WALGREENS
Location: Minneapolis
Posted on: May 6, 2024
Job Description:
Job Summary
Provides pharmacy consulting services with empathy to patients
regarding the effective usage of medications and awareness with
drug interactions. Responsible for overseeing the daily operations
of the pharmacy department and is accountable for workflow
management, clinical management of patients, continuous quality
improvement, adherence to policy and procedure, compliance with
internal and external regulatory bodies, pharmacy sales, expense
control and inventory management, and image through the accurate
filling of prescriptions, and ensuring the highest level of
customer service (including patients, providers, and pharmaceutical
and payer partners), and developing and protecting department
assets.
Job Responsibilities
Patient Experience
- Models and shares customer service best practices with all team
members to deliver a distinctive and joyful experience, including
interpersonal habits that show care (e.g., greeting, eye contact,
courtesy, etc.) and Walgreens service traits (e.g., demonstrating
curiosity to identify needs and proactively helping, servicing
until satisfied, championing empathy and inclusivity, etc.).
- Responds to patient inquiries and complaints in a timely manner
and answers questions to ensure a positive patient
experience.Operations
- Manages the daily operation of the pharmacy department.
- Improves prescription numbers, pharmacy sales, profit, and
image through the accurate filling of prescriptions, and by
providing courteous and efficient service to patients, prescribers,
pharmaceutical manufacturers, payers, and health systems.
- Reports prescription errors immediately and adheres to Company
policies and procedures relating to prescription incidents and the
Quality Improvement Program.
- Complies with all federal and state laws and regulations and
Company policies governing all drugs and products; maintains
required records, documentation, and reports.
- Recommends and implements asset protection controls and
procedures to identify and minimize profit loss.
- Improves and maintains pharmacy department housekeeping,
maintenance, and appearance for the safety, health, and well-being
of patients and team members, and ensures adherence to applicable
government regulations and laws.
- Controls the store's safe and "bank," including electronic
register readings, cash withdrawals, cash accounts, daily cash
reports, cash over and short records, and other reports related to
cash management.
- Assures proper operation and maintenance of pharmacy department
systems and equipment.
- Maintains awareness of third-party pharmacy business
opportunities and assures proper administration and implementation
of third-party pharmacy systems and procedures to lessen payment
rejections. Resolves third-party rejection problems promptly and
resubmits rejected claims for payment promptly. Manages and
controls Prescription Department inventory. Adheres to Company
buying procedures, recommends and orders merchandise from proper
internal and external sources.People & Performance Management
- Supervises pharmacy department team members to assure
performance of required functions and adherence to Company policies
and procedures. Ensures proper licensure of all pharmacy department
personnel. Confirms pharmacy department employees are trained in
all required functions regarding payer and pharmaceutical
contractual requirements (adverse event reporting, data and
inventory reporting, clinical management). Reaffirms with all
pharmacy department personnel, regularly, their obligations
regarding prescription dispensing only in good faith.Training &
Personal Development
- Maintains current knowledge and required
licensing/credentialing/certification as established by federal and
state regulations to provide such clinical services.
- Seeks professional development by monitoring one's performance,
solicits for constructive feedback, and leverages pharmacy manager
as mentor and coach. Maintains current knowledge and skills related
to pharmacy and healthcare by reading pharmacy related journals,
company publications, and communications. Maintains awareness of
developments in retail and management and pursues best practices
that would enhance performance.Communications
- Maintains and develops good working relationships with
physicians and other health professionals. Works collaboratively,
along with the Local Specialty Pharmacy staff.About Walgreens and
WBA
Walgreens is included in the U.S. Retail Pharmacy and U.S.
Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq:
WBA), an integrated healthcare, pharmacy and retail leader with a
170-year heritage of caring for communities. WBA's purpose is to
create more joyful lives through better health. Operating nearly
9,000 retail locations across America, Puerto Rico and the U.S.
Virgin Islands, Walgreens is proud to be a neighborhood health
destination serving nearly 10 million customers each day. Walgreens
pharmacists play a critical role in the U.S. healthcare system by
providing a wide range of pharmacy and healthcare services,
including those that drive equitable access to care for the
nation's medically underserved populations. To best meet the needs
of customers and patients, Walgreens offers a true omnichannel
experience, with fully integrated physical and digital platforms
supported by the latest technology to deliver high-quality products
and services in communities nationwide.Basic Qualifications
- BS in Pharmacy or Pharm D Degree from an accredited educational
institute.
- Current pharmacist license in the states within the
district.
- At least 1 year of pharmacy experience including prescription
filling and verification, records and legal compliance, pharmacy
operations, pharmacy software and technology systems and
insurance.
- Experience performing prescription dispensing activities that
demonstrate a strong working knowledge of applicable state and
federal controlled substance laws.
- Has completed specialized training regarding medication and
disease state or has sufficient practical experience that is
necessary to provide specialized services offered at clinic
location (HIV, Organ Transplant, Oncology, etc.).Preferred
Qualifications
- Previous experience at a Walgreens Local Specialty
Pharmacy.
- An average of 3.7 or above on leadership behaviors on the last
performance review if one is on file. (Internal candidates
only)
- At least 6 months pharmacy experience with Walgreen Co. The
following information is applicable for San Francisco, CA
applicants: Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment qualified applicants with arrest and
conviction records.
An Equal Opportunity Employer, including disability/veterans.
This information is being provided to promote pay transparency and
equal employment opportunities at Walgreens. The current salary
range for this position is $86,528 - $155,584. The actual salary
within this range that you will be offered will depend on a variety
of factors including geography, skills and abilities, education,
experience and other relevant factors. This role will remain open
until filled. To review benefits, please click here . If you are
applying on a job board or unable to click on the link, please copy
and paste this URL into your browser
Keywords: WALGREENS, Edina , Pharmacist Local Specialty, Healthcare , Minneapolis, Minnesota
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