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Technical Operations Engineer job in Minnetonka, MN at Trimble

Company: Trimble, Inc.
Location: Minnetonka
Posted on: March 27, 2020

Job Description:

Title Technical Operations Engineer II Location Minnetonka, MN Department Technical Operations Position Overview The Transportation Mobility Division of Trimble exists to make the roads safer, greener and better for everyone. Our employees bring this to life through imagination, teamwork and a true passion to disrupt the status quo and drive the future of the industry. By using innovative thinking and technology, we create software solutions that protect fleet drivers and the people out on the road. We share a relentless ambition to find new ways to improve a fleet's bottom line, while making the world a greener place. Join some of the most brilliant minds in the transportation field, working together, to make a difference for our customers and the communities we serve. The Technical Operations Engineer is responsible for in-depth troubleshooting and research with PeopleNet Hardware and software solutions for our customers. The qualified candidate will have technical aptitude for troubleshooting complex systems across multiple operating systems, hardware platforms, and integrated enterprise systems. Responsibilities 80- Identify, troubleshoot, document, resolve escalate uncommon hardware and software issues 5- Clearly, concisely, and effectively communicate technical concepts, both verbally and in writing, to technical and non-technical audiences 5- Collaborate with customers internal teams for ongoing research projects 2- Prioritize inbound escalations based on severity and customer impact 2- Ensure SLAs KPI's are on track 2- Work with senior team members to ensure team visibility to ongoing issues 2- Make recommendations on business processes, research approaches, technical tools, and overall team improvement opportunities 2- Collaborate on documentation creation needed for internal cross functional teams Required Skills 2+ years of experience working in software and hardware troubleshooting or development capacity Experience with scripting and SQL query creation Experience with troubleshooting by leveraging server and device logging Experience developing reports to analyze data trends and proposing meaningful conclusions Demonstrated success with root cause analysis Ability to communicate advanced product knowledge Position may require occasional evening or weekend hours, but primary workload involves standard business hours during the work week (8-5) Travel less than 10 of the time Preferred Skills Experience in multiple operating systems, such as Windows, Linux, Android, iOS Experience troubleshooting mobile or wireless Communications Experience with the SDLC Experience using and troubleshooting SQL, XML, HTML, Scripting Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOEMFVD engineering

Keywords: Trimble, Inc., Edina , Technical Operations Engineer job in Minnetonka, MN at Trimble, Engineering , Minnetonka, Minnesota

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